Contact us if you have a question or provide feedback

I had a great time on my cruise holiday, how do I share my experience?
We hear so many stories from guests who had an incredible cruise holiday that we decided to share them with other members. Take a look at the Member Forum in the Crown & Anchor Society section of our website. There you'll find 'Your Stories' where you can submit your own adventurous tales and read up on other members' experiences.
I forgot to hand in my Guest Satisfaction Survey while on board the ship. Where can I send it to?
We are always pleased to hear feedback from our guests. You may send your comments to us via e-mail to , call us on 0800-0182020, or if you prefer, you may send your Guest Satisfaction Survey to us at the below address:

Customer Relations
Royal Caribbean
Building 3, The Heights, Brooklands,
Weybridge, Surrey KT13 0NY
How do I contact you with comments or feedback from my cruise?
We appreciate any feedback our guests want to give us. If there is anything you’d like to tell us about, please send us an email to Alternatively, if you’d prefer to speak to someone, you can call us on 0800-0182020. We’ll respond to your comments as soon as we can.
Who can I contact with a question or concern about a purchase I made during my cruise?
We work with a large number of different vendors to provide these services. Please contact us via e-mail to or call us on 0800-0182020 so that we can direct you to the right company to help with your question.
How do I buy a copy of the Cruise in Review DVD now I'm back from my sailing?
For details, please contact our Customer Relations department by calling 0800-0182020 or email us at
I received medical treatment on board and would like to receive a copy of my medical documentation. How can I do so?
We ask that you please print and fill in the form below and mail it to the requested address in order to receive this information. The request for Medical Records document can be found here.