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Questions related to Guest Conduct & Other Policies

An Onboard Expense Account, also known as your Seapass onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you....
Before you leave: We’re sorry to hear you’re unhappy. Please email RoyalCustomerServiceUK@rccl.com to send us details of your concerns or call us on 0344 493 4005. Our team will review your points with you and escalate through our management team if ...
Royal Caribbean Cruises Ltd. policy regarding pregnancy is derived from the Cruise Lines International Association endorsement of the American College of Emergency Physicians Health Care Guidelines for Cruise Ship Medical Facilities, which can be fou...
We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. But sometimes, things don’t go to plan and we’d really like to know. Telling us gives us the chance to say we’re s...
Firearms & Ammunition, including realistic replicas. Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.) Illegal Drugs & Subst...
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas o...
Please Note: Cruise Critic Meet & Mingle event registration is currently paused. A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at Cruise Critic website to meet face to face. Royal Caribbean provides ...
We have outlined the expectations of behavior for people enjoying a cruise vacation in our Guest Conduct Policy. It is available on our website. Most simply put, we want all our guests to enjoy their vacation to the fullest, except when their behavio...
You are certainly welcome to bring cash to enjoy your vacation experience. There are ATM services onboard and limited currency conversion services. There is a withdrawal fee to use the ATMs onboard.
Royal Caribbean uses daily market rates published by Bloomberg, a reputable, New York-based financial service company.
While onboard you can provide feedback to any of our members of staff who will be happy to help make your vacation experience as enjoyable as possible. We also have a guest services desk who can help answer any questions and accept your feedback. Aft...
While the Casino is open in US Territorial or International waters, all US Citizens or Residents will be issued a W2G form and required information will be reported to the US Internal Revenue Service for the following events: Individual slot machine ...
Yes. During operating hours, the casino will allow smoking, with certain areas designated as non-smoking. There will be visible signage indicating the non-smoking area in the casino. All cruises departing from China and Hong Kong will not have a non-...
Effective immediatly on all sailings, the minimum drinking age for all alcoholic beverages on all Royal Caribbean International is as follows. The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in North ...
Just like the security screening at an airport, we also screen all luggage our guests bring onboard to ensure everyone’s safety. If there is an item in your luggage that is prohibited or is believed to be prohibited, your bag will be taken to a scree...
Duty free items purchased onboard can be taken to your room and enjoyed during your vacation. However, duty free alcohol and in some areas cigarettes will be delivered on the final day or morning of your voyage.
Irons and clothes steamers are prohibited items and should not be brought with you on your vacation.
Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Alcoholic beverages (beer, seltzer, or hard liquor) seized on embarkation day will be returned at the end of the voyage provided that they are in the origin...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account. Your friends and family can contact the ship by calling (888) 724-7447. Or from outside ...
If you lose an item onboard please go to guest services where we maintain a lost and found service. If you discover you may have lost an item after you have left the ship please refer to the following links: English:  https://www.chargerback.com/repo...
NextCruise is our onboard future cruise booking team available to help you book your next Royal Caribbean adventure. Reasons to book with NextCruise: The richest offer on any sailing guaranteed Get up to $600 in onboard creditor dollars off your next...
MINIMUM AGE TO SAIL UNACCOMPANIED Royal Caribbean's minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). Royal Caribbean's minimum age to sail unaccompanied on sailings originating in South America, Europe, A...
An Onboard Expense Account, also known as your SeaPass® onboard account, is the cashless system used for all onboard purchases and services. SeaPass cards will be in your stateroom waiting for you. The account may be set-up with either a credit card ...
For more information, please go to the Guest Terms and Conditions page to review the Cruise Ticket Contract or Booking Conditions applicable to your Cruise or Cruisetour.
Yes. Guests who consume their personal wine and champagne in public areas, will incur a $15 corkage fee per bottle.  For more information on our alcohol policy, click here.
Guests Visitors: Guests sailing on board Royal Caribbean International ships are not authorized to have visitors onboard the ships. Travel Advisors: All arrangements for travel advisors to visit our ships for business reasons must be authorized in ad...
We are delighted to have provided a safe and enjoyable cruise to millions of guests over the years. To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request ...
Per company policy, we allow the tossing of a biodegradable urn containing ash while at sea. Ashes must be in an approved scattering or biodegradable urn, free of plastic or wire, and the entire urn must be tossed. A certificate proving the urn is bi...
You are welcome to make memories onboard with your GoPro or other recording device. Please note, there are restrictions for use during our sports and other outdoor activities. For your safety, electronics are not allowed on the FlowRider®, Zip Line, ...
Save The Waves® is a Royal Caribbean International-sponsored program that focuses on protecting the ecology of the oceans, both in port and at sea. Click here to learn more!    
Indoor smoking is permitted in the Casino, the cigar clubs on Freedom and Voyager Class ships, and one designated smoking venue on ships sailing from Chinese homeports. Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor...

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