Policies, Refunds and Cancellations

How do I cancel or change my Shore & Land Excursions?
To cancel or change a Shore & Land Excursion, go to the bottom of this page, select Book Shore Excursions under Already Booked. Then access the Shop or Modify Shore & Land Excursions tab. and log in. Then select the excursion that you would like to cancel or change from the calendar or your order history.

Should you have any problems cancelling the shore excursion(s) online please contact our shore excursions team on 08444 725 247 and a member of our team will be able to assist.

What are the Terms & Conditions for your Shore & Land Excursions?
Please see our Terms and Conditions page for detailed information regarding cancellation and refunds. This can be viewed here.
What is the refund/cancellation policy in the event of inclement weather or unexpected circumstances?
Please see our Terms and Conditions page for detailed information regarding cancellation and refunds here.
Please Note: Refunds for independent excursions will not be provided in the event of cancelled/missed ports.
What is the smoking policy on your Cruisetours?
There is a no-smoking policy on all components of the land tour portion of all Royal Caribbean Cruises cruisetour products. We appreciate your understanding and adherence. Read more about our Smoking Policy.