Questions related to Onboard Guest Services
All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC plug outlets.
Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended t...
Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity en...
Just because your ship is docking, doesn't mean your vacation is ending. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Here'...
Looking for your stateroom, a particular restaurant, or activity? Our interactive Wayfinder screens, located in the elevator lobbies, will help get you there. Wayfinders allow you to instantly view a map of the entire ship and are available in Englis...
The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. It also provides details about the amazing...
Here are some things you need to know about those moments just after you hop onboard. Head to your Assembly Station to confirm with the shipboard team that you have successfully completed your mandatory safety training on our Royal App. If you did no...
Royal Caribbean ships offer one interdenominational service (for all faiths), per voyage. A Priest will also offer a daily mass if there is a priest onboard. We are not able to guarantee that a priest is onboard for all our sailings, but we do try to...
Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. Please note, wheelchai...
Yes. Some Royal Caribbean ships* allow for guests to order HD movies on demand as well as: Check their onboard SeaPass account View safety and security information View the Room Service menu * These features are only available on Allure of the Seas®,...
Royal Caribbean International is a global brand with sailings all around the world. The main language spoken onboard is English. However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequen...
In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. WOW Bands co...
Yes. Each Royal Caribbean cruise ship has many professional photographers onboard that are ready to make your cruise memories last a lifetime. From embarkation and gangway photos at ports of call to formal portaits, our photographers are ready to cap...
