Who to Contact

How do I change any of my contact details?
We need your correct postal address and email address to make sure you receive all of the Royal Caribbean updates and insider information. To change any details, please contact the Crown & Anchor Society by one of the methods below.

E-mail the Crown & Anchor Society at crownanchor.uk@rccl.com.

Call the Crown & Anchor Society on 0844 493 5010* or 1800 932 356 in ROI. Hours of operation are Monday to Friday, 8.30 am - 6.00 pm and Saturday 10.00 am - 4.00 pm.

Written enquiries can be sent to Crown & Anchor Society, RCL Cruises Ltd, Building 3, The Heights, Weybridge, Surrey, KT13 0NY.

*Calls cost 7p per minute plus your phone company's access charge.
How do I contact the Crown & Anchor Society?
You can contact the Crown & Anchor Society on 0844 493 5010* or 1800 932 356 in ROI. Hours of operation are Monday to Friday, 8.30am to 6.00pm and Saturday 9.00 am to 4.00 pm. The loyalty desk is closed on Sundays and Bank Holidays.  You can also e-mail the Crown & Anchor Society at crownanchor.uk@rccl.com.   Written enquiries can be sent to Crown & Anchor Society, RCL Cruises Ltd, Building 3, The Heights, Weybridge, Surrey KT13 0NY.

*Calls cost 7p per minute plus your phone company's access charge.
I didn't receive my lapel pin, how can I obtain this?
For Platinum, Emerald and Diamond members, lapel pins are distributed by the Loyalty & Cruise Sales staff on board our ships. Pins are only provided on board the ships. For Diamond Plus members, the lapel pin is part of the pack that is automatically posted to guests who have completed their 175th cruise point.