Royal Suite Class FAQ’s

1. What is the Royal Suite Class?
As part of the Royal Caribbean commitment to creating unforgettable vacation experiences for our guests, we have developed Royal Suite Class — Luxury That’s Anything But Boring. Royal Suite Class is an elevated onboard experience for suite guests, combining the unmatched range of innovative Royal Caribbean suite-category accommodations with superior service, exclusive access and personalization of guests’ cruise experiences. Within its three tiers — Star Class, Sky Class and Sea Class — this program offers exclusive access to lounges and dining venues while onboard, attentive services and additional stateroom amenities.
2. Is Royal Suite Class available fleet-wide?
Royal Suite Class is available on Oasis of the Seas, Allure of the Seas, Harmony of the Seas, Anthem of the Seas and Ovation of the Seas
(Singapore and Sydney departures only).
When did the Royal Suite Class program become available?
The Royal Suite Class program launched on:
Ovation of the Seas – April 14, 2016
Oasis of the Seas – April 30, 2016
Anthem of the Seas - April 30, 2016
Allure of the Seas – May 1, 2016
Harmony of the Seas – May 22, 2016
3. What stateroom categories* are included in the Royal Suite Class program?
Royal Suite Class offers three tiers of accommodations, based on the suite category, Star Class, Sky Class, and Sea Class.


Star Class
Royal Loft Suite
Owner’s Loft Suite
Four Bedroom Family Suite (Harmony of the Seas only)
Grand Loft Suite
Sky Loft Suite
Two Bedroom AquaTheater Suite (Oasis of the Seas, Allure of the Seas, Harmony of the Seas, Decks 8, 9, 10)


Sky Class
Crown Loft Suite
Owner’s Suite
Royal Family Suite
Superior Grand Suite
Grand Suite
One Bedroom AquaTheater Suite (Oasis of the Seas, Allure of the Seas, Harmony of the Seas, Decks 11, 12, 14)
Sea Class
Family Connected Junior Suite
Family Junior Suite
Junior Suite
Spa Junior Suite


*Staterooms vary by ship class. Stateroom categories and suites are subject to change without notice.
4. What amenities are included in each Royal Suite Class tier?


Sea Class
♦ Dinner at Coastal Kitchen*
♦ Royal Caribbean Classic Bathrobes for Use Onboard
♦ Luxury Pillow Top Mattress
♦ Luxury Bathroom Amenities by L’Occitane®

*Please note, reservations are required for dinner at Coastal Kitchen. Beverages are not included.


Sky Class
♦ Concierge Service
♦ All Day Access to Coastal Kitchen*
♦ Specialty Bottled Water (upon arrival)
♦ Complimentary VOOM, The Fastest Internet at Sea†
♦ Priority Boarding and Departure
♦ Priority Dining Reservations
♦ Reserved Seating Area in Select Entertainment Venues
♦ Suite Lounge Access
(Complimentary hors d’oeuvres and cocktails from 5:00 pm - 8:30 pm each evening)
♦ Access to Suite Sun Deck
♦ Exclusive Access to the Barefoot Beach Club** at Our Private Destination Labadee®
♦ Spa Bathrobes for Use Onboard
♦ Luxury Pillow Top Mattress
♦ Luxury Bathroom Amenities by L’Occitane®

*Please note, reservations are required for dinner. Beverages not included in the Ultimate Beverage Package will be charged to the guest.
†Surf + Stream package. One device per person for each guest booked in a Sky Class suite. Access codes will be provided upon arrival.
**Barefoot Beach cabanas are an additional cost and require reservations.


Star Class
♦ Exclusive Access to Royal Genie Service
♦ All Day Access to Coastal Kitchen*
♦ Complimentary Specialty Restaurants* (including Chef’s Table and à la carte dining)
♦ Complimentary Ultimate Beverage Package (for guests 21 years or older)
♦ Complimentary Royal Replenish Package (for guests under 21 years)
♦ Still and Sparkling Water Replenished Daily
♦ Complimentary GratuitiesΔ
♦ Complimentary VOOM**, The Fastest Internet at Sea
♦ Expedited Boarding and Departure
♦ Best Seats in the House in Select Entertainment Venues
♦ Priority Entrance to Many Onboard Activities††
♦ Suite Lounge Access
(complimentary hors d’oeuvres and cocktails from 5:00 pm - 8:30 pm each evening)
♦ Access to Suite Sun Deck
♦ Exclusive Access to the Barefoot Beach Club ΔΔ at our Private Destination Labadee®
♦ Complimentary Minibar stocked with Coca-Cola® Beverages and Water
♦ Complimentary Laundry and Pressing Services
♦ Duxiana® Mattress and Pillows
♦ Frette® Linens
♦ Luxury Bathroom Amenities by L’Occitane®
♦ Spa Bathrobes for Use Onboard

*Please note, reservations are required for dinner. Beverages not included in the Ultimate Beverage Package will be charged to the guest.
ΔComplimentary Gratuities benefit applies only to onboard staff who provide standard dining and culinary services, stateroom and general housekeeping services. Star Class guests may tip their Royal Genie and Concierge separately, at their own discretion.
**Surf + Stream package. One device per person for each guest booked in a Star Class suite. Access codes will be provided by your Royal Genie.
††Enjoy reduced wait times for select onboard activities during published hours, excluding peak times between 1:00 pm and 4:00 pm on Sea Days.
ΔΔComplimentary access to Barefoot Beach. Barefoot Beach cabanas are an additional cost and require reservations.
5. What is the Royal Genie?
The Royal Genie is the ultimate insider, crafting exclusive one-of-akind experiences, all designed around the Star Class suite guest. Royal Genie does not just tend to the Star Class guest’s suite — they make the entire ship their suite, creating personalized VIP experiences tailored to the guest’s exact tastes.


Royal Genie Services exclusive for Star Class guests
♦ Royal Genie Escort and Expedited Luggage Handling on Day of Boarding and Final Departure
♦ Arranges Prime Seating in Select Entertainment Venues
♦ Provides Dining and Beverage Recommendations and Manages Reservations
♦ Coordinates Shopping in Onboard Luxury Brand Boutiques
♦ Plans Special Celebrations for Personal Events
♦ Handles Special Requests
♦ And much more…

Royal Genie Services are for guests residing in Star Class Suites. Due to the exclusive nature of these services, they cannot be extended to friends and family members sailing on the same voyage who are not booked as Star Class guests.
6. Can other family members/friends/group not booked in a Royal Suite Class accommodation receive Star, Sky and Sea Class amenities?
  • Star Class benefits are only for guests residing in the Star Class suite. Due to the nature of these services, they cannot be extended to friends and family members sailing on the same voyage who are not booked as Star Class guests. Royal Genie services are also exclusive for guests residing in Star Class suites and will not be extended to friend and family members sailing on the same voyage who are not booked as Star Class guests.
  • Sky Class benefits are only for guests residing in the Sky Class suite. Due to the nature of these services, they cannot be extended to friends and family members sailing on the same voyage who are not booked as Sky Class guests.
  • Sea Class benefits are only for guests residing in the Sea Class suite. Due to the nature of these services, they cannot be extended to friends and family members sailing on the same voyage who are not booked as Sea Class guests.
7. What exclusive communications does a guest receive when booking the Royal Suite Class program?
  • All guests booked in a Star Class suite will receive:
    1. a. 8 days after booking: a welcome email
    2. b. 6 weeks before sailing: Your Royal Genie will contact you and ask you to complete an important survey about your preferences. Based off the information provided, your Royal Genie will begin preparations to personalize your vacation accordingly.
    3. c. 2 weeks before sailing: Your Royal Genie will contact you to confirm arrival information via e-mail.
    4. d. 10 days before sailing: Your Royal Genie will invite you to download the Loop app – an exclusive Star Class messaging tool that allows fast, easy and convenient communication between you and your Royal Genie. Loop will be available from point of download until four days after your cruise.
  • All guests booked in a Sky Class suite will receive:
    1. a. 8 days after booking: a welcome email
    2. b. 7 days prior to sailing: an email reminder. Additionally, Sky Class guests will receive an introductory email from an onboard Concierge.
  • All guests booked in a Sea Class suite will receive:
    1. a. 8 days after booking: a welcome email
    2. b. 7 days prior to sailing: an email reminder
8. Are complimentary gratuities included for all Royal Suite Class program guests?
Complimentary gratuities are only included for Star Class guests. Complimentary gratuities are not included for Sky and Sea Class guests.
9. Does the complimentary gratuities amenity for Star Class guests only include tips for the Royal Genie and Concierge onboard?
The complimentary gratuities amenity applies only to our Dining Services staff, Stateroom Attendants and/or Suite Attendants as well as Other Hotel Services personnel who work to enhance your cruise experience. Star Class guests may tip their Royal Genie and Concierge and Sky Class guests may tip their Concierge separately, at their own discretion.
10. Do all guests in a Star Class suite receive the Ultimate Beverage Package?
Yes, one beverage package per person for each guest booked in a Star Class suite is included. The Ultimate Beverage package is for guests 21 years and older. Guests under 21 years will receive the Replenish Beverage Package.
11. What is included in the Ultimate Beverage Package for Star Class guests (21 years and older)?
♦ BEER
Amstel Light, Budweiser, Bud Light, Coors Light, Corona, Guinness, Heineken, Miller Lite, Stella Artois
♦ WINES (BY THE GLASS)
We offer a large global assortment of red, white and sparkling wines by the glass. Wine selections vary by ship. Star Class guests are welcome to purchase super premium category wine at a reduced cost. Bottles of wine may also be purchased at a 20-40% discount.
♦ LIQUOR (BY THE DRINK)
Absolut, Bacardi, Baker’s, Beefeater, Belvedere, Bombay Sapphire, Canadian Club, Captain Morgan, Crown Royal, Don Julio, Glenmorangie, Glenfiddich, Gossling Black Seal, Grey Goose, Hendrick’s, Johnnie Walker Black, J&B, Jack Daniels, Ketel One, Maker’s Mark, Malibu, Myers’s, Patron, Tanqueray. Star Class guests are welcome to purchase super premium category alcohol at a reduced cost.
♦ COCKTAILS (INCLUDES FROZEN DRINKS)
♦ NON ALCOHOLIC BEVERAGES
Starbucks® premium coffee/tea, bottled water – sparkling water (375ml), still water (500ml) – fresh squeezed orange juice, bottled juices, non-alcoholic cocktails, fountain soda with Coca- Cola® souvenir cup.
One Ultimate Beverage Package per person for each guest, 21 years or older, booked in a Star Class suite. All brands are subject to availability and the selection can change at any time. Packages cannot be shared, and are non-transferable. Packages do not include souvenir glassware, specialty beers as listed on bar menus or super premium category beverages. The alcohol package includes call and premium cocktails (Anthem of the Seas and Ovation of the Seas up to $12 value. Oasis of the Seas, Allure of the Seas and Harmony of the Seas up to $13 value), frozen cocktails, beers, premium wine by the glass (up to $12 value), 40% discount on purchases of bottles of wine and champagne normally priced at $100 or less, 20% discount on purchases of bottles of wine and champagne normally priced at $101 or more. Star Class guests are welcome to purchase super premium category wine and beverages at a reduced cost. Please see your Royal Genie for further details. Packages are subject to the terms of Royal Caribbean International’s Alcohol Policy. Pricing subject to change.
12. If a Star Class guest purchases a drink that is more than the value of the call or premium drink ordered, will they be charged the difference?
Yes, the Star Class guest will ne charged the difference for the drink ordered.
  • The difference will have to be paid on call and premium cocktails over $12 on Anthem of the Seas and Ovation of the Seas and over $13 on Oasis of the Seas, Allure of the Seas and Harmony of the Seas and on premium wine by the glass over $12. For example, if a guest orders a $20 glass of wine, they will be charged $8 on their account.
13. Can a Star Class guest order bottle service?
We do not provide bottle service except for wine or champagne.
14. What is included in the Replenish Beverage package (for Star Class guests under 21 years old)?
♦ NON ALCOHOLIC BEVERAGES
Starbucks® premium coffee / tea, bottled water – sparkling water (375ml), still water (500ml) – fresh squeezed orange juice, bottled juices, fountain soda with Coca-Cola® souvenir cup.

One Beverage Package per person for each guest booked in a Star Class suite. All brands are subject to availability and the selection can change at any time. Packages cannot be shared, and are non-transferable. Packages do not include souvenir glassware.
15. Are Starbucks® food, snacks, pastries complimentary for Royal Suite guests?
Starbucks® food, snacks, pastries and anything other premium coffee/tea are for an additional cost.
16. How many devices does the complimentary VOOM, the fastest Internet at sea cover within one suite?
One device per person for each guest booked in a Star Class or Sky Class suite. Internet service is available throughout the ship. Internet access ends at 8:00 a.m. on the morning of departure. Works on one device at a time.
17. Which VOOM Internet package is included for Star Class and Sky Class guests?
Surf + Stream package. Surf the web, stay in touch via email, share vacation photos on social media, stream music and movies from Spotify or Netflix and connect using video chat apps such as Skype.
18. Can a guest upgrade to the Royal Suite Class program on any ship?
Royal Suite Class is a program offered only on Oasis of the Seas, Allure of the Seas, Harmony of the Seas, Anthem of the Seas and Ovation of the Seas (Singapore and Sydney departures).
19. Which suites receive the Royal Genie experience?
All suites within our Star Class tier receive the Royal Genie experience. Star Class suites include the following room categories: Royal Loft Suite, Owner’s Loft Suite, Four Bedroom Family Suite (available on Harmony of the Seas only), Grand Loft Suite, Sky Loft Suite, Two Bedroom AquaTheater Balcony Suite (available on Oasis of the Seas, Allure of the Seas and Harmony of the Seas on Decks 8, 9, 10).
20. When are the Royal Genies available to their Star Class guest(s)?
The Royal Genie will stay in contact with their Star Class guest(s) and provide services when needed except every afternoon during their planning time between approximately 12:00 pm and 3:00 pm (ship time). Around 9:00 pm they will be recharging their Royal Genie powers — after all, even Royal Genies have to sleep. Each Royal Genie is responsible for 3-4 suites.
21. Can a Star Class guest request a specific Royal Genie on their cruise?
Guests will not be able to choose a preferred Royal Genie. However, our guests can be assured that every Royal Genie is ready to make their vacation an unforgettable one.
22. If a Star Class guest is traveling with family or friends who are not booked in a Star Class suite, can they also take advantage of the Royal Genie services?
Royal Genie Services are limited to guests residing in Star Class Suites. Due to the exclusive nature of these services, they cannot be extended to friends and family who are not Star Class guests.
23. Can any guest pay to get the Royal Genie experience?
This amenity is only available for guests booked in a Star Class suite and services will not be extended to other guests not residing in a Star Class suite.
24. Does the Royal Genie accompany a Star Class guest on their planned shore excursions?
The Royal Genie does not accompany their Star Class guests on their planned shore excursion. If requested, the Royal Genie may escort guests off the ship, but while guests are enjoying their time in port, the Royal Genie is busy making sure all their other requests will be met during their cruise.
25. At what point can the Royal Suite Class guest begin making all of their reservations (shore excursions, dining, spa & fitness, entertainment etc.) prior to their trip?
All Royal Suite Class guests will be able to reserve shore excursions, dining, spa & fitness, entertainment and other activities 90 days prior to their sail date and are encouraged to pre-book their activities. Guests can pre-book through Royal Caribbean’s Cruise Planner (RoyalCaribbean.com/CruisePlanner) once they have received their reservation number. For specialty restaurant reservations, Star Class guests can rest assured their Royal Genie can confirm their dining needs beginning two weeks prior to their sailing
26. Are there customized VIP shore excursions available onboard Royal Caribbean ships?
Yes, through the Royal Private Journeys collection, guests can customize their vacation experience. Once you’ve made your cruise reservation, simply call us at 1-844-571-7851 (US and Canada), 1-801-666-3031 (International) Monday through Friday 8:00 am to 5:00 pm EST or visit RoyalCaribbean.com/PrivateJourneys prior to the sailing. Our Destination Insiders are at your service to create a carefully curated and totally personalized program. The earlier the better. It’s best to allow at least 21 days prior to sail date. Please allow at least one business day for our Destination Insiders to review, process, and respond to your request.
27. Will there be specialty restaurant reservations available since my Royal Genie is reserving two weeks prior to sailing?
Yes, as a Star Class guest, your dining requests and plans are accommodated and confirmed.
28. Should Star Class guests pre-book their specialty dining reservations when they plan to dine with family or friends who are not Star Class guests?
Whenever a Star Class guest plans to eat with members not booked in a Star Class suite we encourage our Star Class guests to make advance reservations through cruise planner to ensure your group gets their preferred time. In this circumstance, the Royal Genie will not be involved in the reservation. Star Class guests will receive a refund for eligible amounts billed to their stateroom.
29. Can you provide further details regarding the Coastal Kitchen amenity?

  • Star Class Guests receive complimentary specialty dining throughout their entire cruise as well as access to Coastal Kitchen for breakfast, lunch and dinner.
  • Sky Class Guests receive access to Coastal Kitchen for breakfast, lunch and dinner.
  • Sea Class Guests receive dinner-only access to Coastal Kitchen.

30. What type of food is served in Coastal Kitchen?
Exclusively for Suite Guests and Pinnacle members, Coastal Kitchen fuses Mediterranean influences with the unmatched riches of California’s bountiful farmlands. This is a destination that exudes pure freshness. From Pacific Coast favorites like sea bass ceviche, to the Central Valley’s sliced avocado and homemade blueberry pie, to Med-inspired tastes like Serrano ham, whipped goat cheese and roasted grapes. And from the golden hills of Napa and Tuscany, an extensive selection of vintages await by the glass or bottle.
31. Can a guest booked in Sea Class or Sky Class suite purchase an upgrade to receive Star Class amenities?
The exclusive package of Star Class amenities is available only to guests who purchase a Star Class suite. However, several of the Star Class amenities can be purchased individually through the online Cruise Planner (RoyalCaribbean.com/CruisePlanner), including specialty dining, VOOM, the fastest Internet at sea, Ultimate Beverage Package and the Royal Replenish Package.
32. Can a Royal Suite Class guest host a cocktail party in their suite?
Yes, Royal Suite Class guests are welcome to plan a cocktail party in their suite with their family and friends. The Royal Genie (for Star Class guests), Concierge (for Sky Class guests) and Guest Services (for Sea Class) can help arrange such experiences onboard. Additional charges will apply, depending on the type of request, number of guests, hors d’oeuvres and beverage selections, length of event, etc.
33. Can the Royal Genie arrange private shopping onboard?
The Royal Genie has insider connections and impeccable taste. The Royal Genie can arrange private shopping with a personal introduction to the managers of our exclusive shops, including luxury brands like Cartier and Michael Kors (shops vary by ship).
34. How can a Star Class or Sky Class guest reserve a Barefoot Beach cabana at Royal Caribbean’s private destination Labadee®?
Star Class guests can reserve Barefoot Beach cabanas through the Royal Genie two weeks prior to sailing. Sky Class guests can reserve through the Concierge one week prior to sailing. Once onboard, any remaining cabanas are available for purchase by Star and Sky Class guests. Barefoot Beach cabanas are an additional cost and require reservations.
35. Is the Royal Suite Class offered in China?
No, Royal Suite Class is not available onboard ships sailing in China. However, our China itineraries offer a comparable luxury class known as the Royal Golden Suite program, available onboard Quantum®, Ovation®, Mariner®, Voyager®, and Legend of the Seas®. The Royal Suite Class program will be available on Ovation of the Seas for departures from Singapore and Sydney only.