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ACCESSIBILITY FOR ALL DISABILITIES


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Special Services Team:

+44 (0) 1932-834243 (tel)

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Guest Special Services form:
We have designed this form to enable us to ensure that all of your requirements are met.

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Royal Caribbean International® believes the best holidays come without limitations. We are committed to providing the most accessible cruise holiday experience to our guests with disabilities and special needs.

That’s why we strive to meet the needs of every guest, by outfitting our ships with a wide variety of features designed to give access to all*, including guests who have mobility, hearing, visual and other disabilities including children with disabilities, people of short stature and individuals with cognitive, intellectual and development disabilities.

Every year, thousands of guests with disabilities and special needs sail on Royal Caribbean International. Wherever our ships can go, you can, too – on a cruise designed to wow and accommodate you.

*Activities and amenities vary by ship.

HEARING DISABILITIES

Don’t miss a minute of the action. Our deaf and hard of hearing guests can enjoy an immersive cruise experience and peace of mind, thanks to features like visual alerts, sign language interpreters and captions.

Accommodating hearing disabilities

  • Portable hearing room kits that provide visual and tactile alerts for door knocking, telephone ringing, alarm clock and smoke detector*
  • TTY (Teletypewriter) that interfaces with Guest Relations Desk TTY to better meet all in-stateroom needs*
  • Amplified telephones in staterooms and public areas
  • Assistive Listening System (ALS) available in:
    • Main theatre on all ships
    • Studio B (ice-skating theatre) on Voyager, Freedom and Oasis class ships
    • AquaTheatre on Oasis class ships
  • Sign Language interpreters** (available on a shared basis to guests who utilize American Sign Language as their primary means of communication)
  • Closed-captioned televisions in all staterooms fleet wide. Closed captioning provided on select programs.

* Please notify us at least 30 days prior to sailing. ** Please notify us at least 60 days prior to sailing in order to ensure interpreter services. Requests are subject to availability of interpreters. Sign language interpreting services are provided on cruises that depart from and return to the U.S. and Canada.

VISUAL DISABILITIES

For guests with visual disabilities, Royal Caribbean International® has worked to incorporate Braille wherever possible, including but not limited to: staterooms, staircase handrails and public areas.

Additionally, our crew and staff are on hand to assist by reading menus and signage or any other way we can make our guests’ cruise vacation experience even more exceptional. It’s all part of our award-winning Gold Anchor Service®.

Accommodating visual disabilities

  • Service dogs welcome onboard – a 4 x 4 foot relief area* with cypress mulch will be provided
  • Braille/tactile signage
  • Braille/tactile elevator buttons and audio call signs
  • Braille deck numbers on staircase handrails
  • Menus and Daily Cruise Compass available in large-print*
  • Qualified Readers
  • Orientation tours.

*Please notify us 30 days prior to sailing.

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