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Lost Luggage & Lost Property

If you have lost an item of luggage on a cruise that departed from Southampton, please contact our port agent, Intercruises at the number below.

Telephone: 0207 636 8426 (please use the details further down the page if you’ve left an item of property onboard).

If you have lost an item of luggage or property from any of our other ships, please contact us using the details below.

Telephone: 0800 018 2020

Email: To send an email to Customer Relations, please use the link below and select the appropriate post cruise topic, such as 'Lost Luggage and Lost and Found'.
Remember to check our Frequently Asked Questions page to see if we can answer your enquiry there.

Written enquiries can be sent to:
Customer Relations
Building 2
Aviator Park
Station Road
Surrey KT15 2PG

Opening Hours
Monday - Friday 9am to 5.30pm GMT

New free Game

Penguin ahoy
A cheeky little Penguin has sneaked onboard, help him avoid the obstacles and not get caught by the crew!
Find out more