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Meet... Rislei Furtado from Guest Services

By JoFriday 22nd July 2016

Rislei Furtado. Rislei Furtado.


The team at Royal Caribbean is made up of all kinds of people, from all over the world, and every single one of them helps to make Royal Caribbean great. Using their unique talent, whether that’s captaining a ship or cooking delicious food, our team members bring their very best, every single day, to give our guests an experience they’ll remember forever. One of these people is Rislei Furtado from Guest Services, onboard Harmony of the Seas. We caught up with Rislei to ask him a few questions – here’s what he had to say.


How long have you worked at Royal Caribbean?

I've been working as a Senior Guest Services Officer at Royal Caribbean since December 2014.

What do you like about cruising?

It gives me a chance to travel, visit new places, meet new people and experience different cultures. I’ve always dreamt of travelling all over the world and now I’m getting paid to do it, which is great.

What is it like working at Guest Services?

I love it. We have new challenges every day. People come to us with their concerns and we’re happy to help them make their time onboard as good as possible. I meet people from all over the world and each cruise is never the same. I've worked in the hospitality industry since 2000, first in a hostel back home, and now at Royal Caribbean, and I just love it.

What is the most common question you receive at Guest Services?

Each day of a cruise has a different common question, but they usually go something like this on a seven-day cruise:
Day one: "Where do I get my SeaPass card?” On Harmony of the Seas, guest can find their SeaPass cards outside and inside their stateroom in an envelope.
Day two: "Can I book shows and shore excursions here? Do you have internet?" There are usually some questions about drinks packages, what’s complimentary and what’s not, as well.
Day three: "Can I remove the automatic gratuities from my SeaPass card?" Some guests prefer to give cash to the staff.
Day four, five and six: We get lots of questions about ports of call and exchange currency.
Day seven: There are usually no more questions on day seven. Guests come to Guest Services to pay their bill, or let us know if there are any issues with their account.

What are your top tips for people who are new to cruising?

I usually recommend that guests pick a cruise with more port days and fewer sea days. For example, if you want to go on a seven-day cruise I suggest choosing one with five or six port days , rather than one with three port days. I’d also suggest they explore all the destinations on offer. I've been to almost all the islands in the Caribbean, but Royal Caribbean has ships that sail all over the world. Lastly I’d tell them “all the ships are amazing and you’ll have an awesome time on a cruise”.

What are the top things that new-to-cruisers should do onboard?

Enjoy! Have Fun! Wear flip-flops all day long! Eat everything you usually don't have a chance to eat! Do as many things as possible!

What is your advice for booking a holiday with Royal Caribbean?

Royal Caribbean has destinations for everybody. Our ships are ready to accommodate people of all ages. Europe might be more interesting for adults – I used to hate historical places and museums when I was a kid, so I would suggest the Caribbean for families with kids. I personally love being on the beach, especially when I was younger. At the same time, a private cabana at Labadee beach is perfect for honeymooners and walking hand in hand on the beach would be lovely. Cozumel, on the other hand, is fun for everyone.

What advice would you give for planning a shore excursion?

Choose a shore excursion that has a tour guide. They’re really nice and especially helpful if you don’t speak the language. Personally, I'm a bit afraid of walking in a new place where I don’t speak the language. I had a tour guide in Kussadasi, Turkey, to visit the Virgin Mary's house, and it was amazing. I always tell guests to choose this tour – the tour guide was awesome!

Which shore excursions are most popular?

The Imperial Rome tour and the Cinque Terre tour. Lots of people choose these tours and I've done both of them. The Chichen Itza tour in Mexico is very good, too. It's really worth the 1.5-hour drive each way.

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