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Accessibility

Accessibility

There's a wonderful world of adventure awaiting you and there's no one that can bring it to life like Royal Caribbean International.
 
We've always believed that discovering and exploring the world around us is something that everyone should be able to enjoy, and over the years we've been an industry leader in providing the finest cruise vacation experience for all of our guests.

We want everyone to have the trip of a lifetime, which is why we've always gone the extra mile to make sure our ships have the right facilities.  For example, we've designed all public doors and entrances to be accessible to wheelchairs, we offer wheelchair accessible staterooms that have been adapted with special features, and we've included Braille signage around the ships.

If you have a question, then please get in touch with our Special Services Team on +44 (0) 1932-834243 (voice), fax  +44 (0) 1932-820603 or email specialistservicesuk@rccl.com. You can get more details of our Special Services details here: UK Special Services Info

Alternatively, just ask your local travel agent or our Royal Caribbean Personal Cruise Specialist directly.

We have designed an accessibility form to enable us to ensure that all of your requirements are met, and all accommodations are made to meet your specific needs, please complete this form and return it to the Special Services Department as soon as possible after booking.

Please click here for our Guest Special Services Form

Accommodation

Our accessible staterooms are designed for guests with mobility disabilities and other disabilities that require the use of the accessible features of the staterooms.

Accessible staterooms are held for guests with disabilities. Upon booking an accessible stateroom, we require our guests to acknowledge their need for the accessible stateroom by completing and signing our Guest Special Services form. A copy of this form will be sent to you via your travel agent, or to you if you have booked directly with us or it can be downloaded from the link above. The form should be completed and returned to us as soon as possible after booking. We do reserve the right to confirm that an accessible stateroom is required, in order to ensure that the rooms are being allocated to our guests who need the facilities provided.

For more information contact our Special Services Department by sending an e-mail to SpecialistServicesUK@rccl.com, or have your travel agent contact us.
 
Accessible stateroom features:

  • Stateroom door width: 32"-34" (vessel-dependent)
  • Bathroom door width: 32"-34" (vessel-dependent)
  • Rooms offer a five-foot turning radius in sleeping areas, bathrooms and sitting areas for easy manoeuvrability of wheelchairs. 
  • No doorsill to get into the stateroom
  • Ramped bathroom thresholds
  • Bathroom grab bars
  • Lowered sink and stateroom dressing table
  • Roll-in shower
  • Fold-down shower seat
  • Hand-held showerheads
  • Lowered wardrobe rails
  • Accessible balconies (selected staterooms)
  • Lowered safes for easy access (not including Majesty of the Seas)
Please note: accessible suites have roll-in showers, not bathtubs.

Accessible staterooms are for guests with disabilities that require the special facilities mentioned above.
Upon reserving an accessible stateroom, we will require our guests to acknowledge the need for the accessible stateroom by completing our Guest Special Services Form.

If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved at any time to a non-accessible stateroom in order to accommodate a guest with a disability who has only been able to reserve a non-accessible stateroom.

Please note we reserve the right to investigate pre-cruise, at the pier or onboard and take action on potential misuse of accessible staterooms where there is good cause to believe that such staterooms have been booked mistakenly or fraudulently.

Embarking and Disembarking

Airport Transportation
If requested in advance, Royal Caribbean can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation is subject to availability at all airports globally.

Extra Assistance at the Pier
Royal Caribbean International® offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Please request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your assistance to go onboard. During peak times there may be a wait for assistance.

While many ports provide easy access for wheelchairs and scooters, due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.

We will make reasonable efforts to assist our guests, but for safety reasons, our staff are not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.

Assistance Onboard
We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible. Please note: All guests travelling alone must be fully self sufficient and must not require any one to one care throughout the duration of their holiday.

Travelling from Ship to Shore
At some ports, the ship will anchor off shore and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.

Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available.

In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders, unless roll-on capability is available.  Please enquire about tender roll-on capability at the Guest Relations Desk once on board. Please note: Roll-on capability is not guaranteed.

Weather, sea conditions and other factors may preclude tendering. The safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices ashore based on safety reasons.

If guests are unable to tender or disembark the ship due to any of these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew takes precedence.

Accessible Shore Excursions
We try to ensure that any of our guests who are full-time wheelchair users or with limited mobility, have the opportunity to visit the sights at the ports we call at. For full details, please see the attached document:

Accessible Shore Excursions

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