Questions related to Accessibility & Disability
Autism on the Seas certifies Royal Caribbean with an Autism Friendly Certification for their efforts to ensure their products and services are accessible for inclusion and participation by the autism and developmental disability community. Autism Fri...
All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details. If you need additional info...
No, however we provide Qualified Readers onboard our ships for guests who are blind or have low vision. Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions informati...
You can contact a Complaint Resolution Official (CRO) at all U.S. ports of departure and all ships address your disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well...
We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.
We do not require you to give details about your disability. However, the more information you can share with us about your needs, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ah...
Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to navigate and narrow sidewalks not all tours offer access to wheelchair/ scooters. Accessible tours are tours designed for ful...
We’ve recently changed our policy on emotional support animals onboard our ships. Our policy now differentiates emotional support animals from service animals that are trained to perform a function for a person with a disability. Service animals will...
We provide qualified readers onboard our ships for guests who are blind or have low vision. Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions information. Waiters ...
