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Frequently Asked Questions

Cancellations

Can I view Royal Caribbean's Booking Terms & Conditions online?
Yes.

For full Royal Caribbean International booking terms & conditions, what’s included in your cruise price and other important information you must read before booking, please refer to our UK Booking Conditions or Republic of Ireland Booking Conditions, that can be viewed here.
If I have to cancel my cruise, will I get a refund?
If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing using registered mail or e-mail to ensure safe receipt of the cancellation letter. The holiday will only be cancelled on the date we receive the written notice of cancellation. Generally if you cancel you will have to pay the cancellation charges set out below:

5 days or less 100%
6 to 14 days 90%
15 - 28 days 75%
29 - 56 days 50%
57 days or more Deposit only (£150 per person)

Please be advised that the minimum cancellation charge will always be the loss of deposit. Please note: that any amendment or transfer fees will also be charged when a booking is cancelled. These fees are detailed in section 1.11 of our Booking Conditions. Please refer to section 1.11 when making a significant amendment, within 56 days of your departure date as your booking may be treated as a cancellation and cancellation charges will apply. Therefore a new booking will be created incorporating any new business rules or terms and conditions applicable. Please note: The date of departure means the date the arrangements you have booked with us commence.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

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