Frequently Asked Questions

Air Travel

Where do I obtain luggage tags?

Follow the steps below to retrieve your tags. Luggage tags should be requested at least 10 days prior to your departure date.

Step 1 - Click here

Step 2 - Complete the fields in the "required information" section towards the right hand side of the page.

Step 3 - Click on "submit"

Step 4 - Click on "request luggage labels" at the bottom of the page.

Step 5 - You should receive your luggage tags within 7 days.

What is my luggage allowance?

We recommend you visit your airlines website, or contact them directly for up to date information. We do not issue this information as it varies from airline to airline.

What if my roundtrip transfers are not showing on my confirmation?

Review your flight dates and times to ensure that they match embark and debark days. Transfers are only offered for flights that arrive/depart on embarkation and debarkation days.

What if my flight is delayed?

If you have booked a fly/cruise package we will monitor the delay and take necessary action to ensure you meet the ship in time for departure. In the case of a missed ship departure, we will look into downlining you to the next available port of call. Please see our Terms and Conditions for more detailed information.

Royal Caribbean does not provide support for airline reservations made through other sources, regardless of the issue.

What do I do if bad weather or an unusual event in the UK prevents me from getting to my pre-cruise flight or the ship?

If there is a situation that is causing problems with guests travelling internally in the UK to reach a UK port to board one of our ships, or to take a flight within or in/out of the UK, our website will be updated with the latest information, so please check for Travel Alerts on our homepage.

These type of situations include weather problems such as snow, natural phenomenon such as the volcanic ash problems in 2010, civil unrest and industrial action. Details of our policies with regard to these situations will be available at the time.

If you need to contact us on the day you are travelling to join your cruise, please call 01932-834300 if you are in the UK. From outside the UK, call 0044- 1932-834300.
Outside of UK Office opening hours, please call 001-305-5394107

For a list of the websites for UK and ROI airports, please click here.

Please find below a list of websites for the airlines we currently use or that guests may book with independently:

Aerlingus
www.aerlingus.com

Air France
www.airfrance.co.uk

Air New Zealand
www.airnewzealand.co.uk

Alitalia
www.alitalia.com

American Airlines
www.americanairlines.co.uk

BMI
www.flybmi.com

British Airways
www.britishairways.com

Cathay Pacific
www.cathaypacific.com

Delta
www.delta.com

EasyJet
www.easyjet.com

Emirates
www.emirates.com

Flybe
www.flybe.com

Iberia
www.iberia.com

KLM
www.klm.com

LAN
www.lan.com

Lufhansa
www.lufthansa.com

Qantas
www.qantas.com

Ryanair
www.ryanair.com

Scandinavian Airlines
www.flysas.com

US Airways
www.usairways.com

Virgin Atlantic
www.virgin-atlantic.com

What are the benefits of reserving my air arrangements through Royal Caribbean?

When you reserve your cruise with Royal Caribbean we can also handle your air arrangements, so your whole holiday is seamless and worry free.
There are many benefits of booking a fly/cruise package, including:
- Return flights with reliable airline partners at competitive prices.
- All port, hotel and airport transfers as stated in your itinerary.
- Hotel Accomodation as stated in your itinerary.
- Royal Caribbean representatives to greet you at arrival airports.
- Full assistance in the event of flight changes, delays or unforseen circumstances affecting your holiday.
- Full comsumer protection for all UK flycruise guests under UK package holiday regulations.

Why do some cruises require a mandatory one night pre stay before the cruise?

Mandatory pre-cruise hotel stays for night are added for cities where we are unable to fly you from your departure airport to your arrival airport in time to meet the cruise on the same day. Royal Caribbean will make arrangements for you to arrive at the port one day/night before the sailing date and provide complimentary hotel accommodation and transfers.

When will I receive my flight details?

Flight details will appear on your invoice and within your Guest Ticket Booklet. If your invoice does not yet show your flight details, you will be sent a revised invoice closer to your sailing date. If you booked via a Travel Agent, your revised invoice will be sent to the agent who will distribute it to you.

What are the flight booking references?

These are references that are applicable to your flight booking, and will appear on your invoice and Guest Ticket Booklet. In some circumstances the references can be identical. If your invoice does not show a flight reference, you will find a revised invoice will be forwarded to you closer to your departure date.

There are two types of flight booking references:
1. Carrier Reference: This reference can be quoted when contacting your airline.
2. Record Reference: This reference can be used to log into www.checkmytrip.com to view your flight itinerary.

Please note, if you are travelling as part of an allocation or on a low-cost carrier, your locator may not be recognised by the airline.

Is there a charge to amend the names on my booking?

The name change fee for cruise only bookings is £35 per person.

The name change fee for a fly/cruise package will need to be quoted by our flights department. Please call us on 08444-936100 in the UK or 1800 555 604 in the Republic of Ireland to discuss your booking, or if you have booked via a Travel Agency you will need to contact them.

We are unable to quote a set price for names changes on flights as the cost depends on the time remaining till departure and the airlines policy.

I am travelling as part of a group, will we all be on the same flights?

We will always endeavour to place linked bookings onto the same flights, if booked at the same time and from the same departure airport. However, this can never be guaranteed as it is dependant on flight availability.

How does Royal Caribbean notify Travel Agents/Guests of flight schedule changes?

Royal Caribbean will attempt to notify travel agents/guests of schedule changes. However, we suggest reconfirming your flight details before departure. You can do this by visiting your airlines website, or by contacting them directly.

How much will I have to pay to change a name on or cancel my flights booked through Royal Caribbean?

Please refer to sections 1.10 and 1.11 of the Royal Caribbean International booking conditions for further guidance on charges for amending or cancelling a booking or the flights attached to it. The booking conditions can be found in our brochure, or by clicking here.

How far in advance are flight itineraries availiable?

Airlines generally publish their flight availability 10 months prior to the departure date. Flight departure and arrival information is unavailable outside of this timeframe.

Am I protected if I book a cruise only package and flights seperately?

Royal Caribbean does not provide support for airline reservations made through other sources, regardless of the issue.

Can I pre-book my flight seats through Royal Caribbean?

We are unable to pre-book your seats. We recommend you visit your airlines website, or contact them directly. There may be instances where you will be unable to pre-book seats due to a charter flight or an allocation of seats. The airline will be able to advise you of this.

What if I'm not happy with my Royal Caribbean air arrangements?

If you are unsatisfied with your air arrangements, please contact the Travel Agent you booked through, or if booked directly with us, contact our Air Department on 08444 933 093.

Can I add flights onto a booking which is already confirmed as a Cruise Only package?

Yes. Guests may add flights onto a booking at any stage prior to 7 working days before travel, subject to availability.

Can I get one-way air transport?

Yes, our Air Department can assist you with your request. Just call 0844-4936100 in the UK or 1800 555 604 in the Republic of Ireland. Additional air costs may apply. Round-trip air add-on will apply.

Can I tailor-make my flight arrangements to include stopovers, different dates or destinations, and upgraded seats?

Upgrades are possible subject to availability.
Any customised air request such as stopovers, or change of flight dates/routes we refer to as 'deviations'. We will be happy to look into any request for you.
If you would like to discuss a deviation or upgrade, please contact your Travel Agent or our Air Specialist team directly on 08444-936100 in the UK or 1800 555 604 in the Republic of Ireland. Deviation fees will apply.

Can you advise of flight details if I do not have a confirmed cruise booking or option held?

You can reserve a cruise option by contacting one of our Personal Cruise Specialists on 08444 934 005 or through a Travel Agent. We are unable to advise of flight details and information relating to flights if you do not have a confirmed cruise booking or option held.

Do I need a separate airline seat for my child, and are there any price discounts?

Children between the ages of 2-11 at time of travel will be required to book an airline seat. Any child under this age is classed as an Infant, and you can choose to pay for a seat or have them on your lap. We have reduced flight rates for children on Long Haul flights, and Infant rates on all flights. Any child 12 years or over is classed as an adult and will be required to pay adult rates.

Do I need a separate seat for my infant?

If your child is under 2 years old, you may choose to book them a seat or they can sit on your lap for the duration of the flight.
We have reduced air rates for infants who do not require a seat, and Child rates will apply if they do require a seat.
Please speak to your Travel Agency or call us directly on 08444-936100 in the UK or 1800 555 604 in the Republic of Ireland to discuss discounted rates.

Can I use frequent flyer miles to upgrade my seat?

All of our airline contracts restrict you from using any additional incentives, coupons or discounts. However, most airlines allow guests to accrue frequent traveller miles. Please contact the airline assigned to determine if your flights qualify for frequent flyer points.

Does the air Deviation fee apply to Crown and Anchor members?

The standard Deviation fee of £20 per person is waived for Platinum members and above. This fee will only be waivered once. For any additional changes made after the initial request, the normal Deviation fee will be applied.

Royal Caribbean’s Air Specialist team can handle your special requests, including: booking uprgraded seats on your preferred carrier; booking your preferred schedule and/or airline; extended stays before or after your cruise holiday. A valid Crown & Anchor Membership Number must be presented to the reservations agent when making your arrangements. Many airlines will be availiable to plan your air itinerary up to 11 months in advance of sailing. 

Additional price supplements may apply above the standard Deviation fee, dependant on the request and availability on the flights.