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Frequently Asked Questions

Frequently Asked Questions

If you've got questions, we have the answers. We've got the answers to all your questions. Choose a topic below to read through a list of questions and answers.

Top 25 FAQs

How do I receive my luggage tags?
Royal Caribbean now provides its tickets as an electronic document (e-doc). If you have made a booking through a travel agent, we will send the e-doc to them and they will then forward this to you, either by email or they can print it and provide you with a paper copy. Because we only supply the ticket as an e-doc now, we have 2 separate processes for providing the bag tags to you, so you can ensure that your luggage is labelled with the details for your stateroom. This enables you to drop your bags off at the correct area before you then check-in for boarding and we strongly advise all guest's to ensure they have their bag tags attached on arrival at the port.

We now include a new version of our bag tag within your cruise tickets (e-docs) for all Royal Caribbean sailings. This means that every guest will be able to get their bag tags, either from their travel agent or directly from this website. Details of the paper bag tag can be found below.

Paper Bag Tag All Royal Web

**** Please note, guests in a Grand Suite and above, or at Pinnacle level of the Crown & Anchor Society can still request a Bag Tag Mailer. ****

Guest's as above can also make use of our Bag Tag Mailer solution via this website. When you request bag tags online, we will print a colour set of 8 personalised labels and send them in the Royal Mail to the address you provide. This is only available for postal addresses in the UK, Ireland, Gibraltar and the Falkland Islands. We do not post Bag Tag Mailers to any other countries. Please note, you can not request tags once you get within 14 days of your sail date.

Bag tags can only be provided to you once the e-docs for your cruise have been released and this will be no earlier than 45 days prior to your sail date. It may be nearer your sail date as it does depend on all parts of the booking being correct and for a cruise with flights all guest passport information having been provided to us. When they are released, we inform your travel agent of this and they can then provide you with the e-docs and you can then request your bag tags. At this time your e-doc is also available on this website via the Manage My Booking link at the top of the page.

If you have made your booking directly with us, when the tickets release we will send you an email and at this point you can access your tickets on this website and possibly request your bag tags. This is why it is important that we obtain your email address, so we can inform you that your tickets are ready. The easiest way to do this is to complete the online check-in. You can fill in as much information here as possible as soon as you make a booking, and any specific details you don’t have can be completed nearer the sail date.

To request your bag tags click here www.royalcaribbean.co.uk/edocs

To log in to your booking you will need the following:

• Your cruise reservation ID, which can be found on your invoice
• Your ship name
• Your sail date, this is the date that you board the ship
• The surname of the first passenger listed on the booking
What do I do if bad weather or an unusual event in the UK prevents me from getting to my pre-cruise flight or the ship?
If there is a situation that is causing problems with guests travelling internally in the UK to reach a UK port to board one of our ships, or to take a flight within or in/out of the UK, our website will be updated with the latest information, so please check for Travel Alerts on our homepage.

These type of situations include weather problems such as snow, natural phenomonom such as earthquakes or the volcanic ash problems in 2010, civil unrest and industrial action. Details of our policies with regard to these situations will be available at the time.

If you need to contact us on the day you are travelling to join your cruise, please call 08444-933082 if you are in the UK. From outside the UK, call 0044-1932-834243.
Outside of UK Office opening hours, please call 001-305-5394107 Within your cruise ticket (e-docs) you will also find some more numbers for any day of travel concerns.

Information and up to date weather forecasts can be found at the following website:

www.metoffice.gov.uk/weather/

For a list of the websites for UK and ROI airports, please click here:

http://www.uk250.co.uk/Airport/

Please find below a list of websites for the airlines we currently use or that guests may book with independently:

Aerlingus    www.aerlingus.com

Air France www.airfrance.co.uk

Air New Zealand www.airnewzealand.co.uk

Alitalia www.alitalia.com

American Airlines www.americanairlines.co.uk

BMI www.flybmi.com

British Airways www.britishairways.com

Cathay Pacific www.cathaypacific.com

Delta www.delta.com

EasyJet www.easyjet.com

Emirates www.emirates.com

Flybe www.flybe.com

Iberia www.iberia.com

KLM www.klm.com

LAN www.lan.com

Lufhansa www.lufthansa.com

Qantas www.qantas.com.au

Ryanair www.ryanair.com

Scandinavian Airlines www.flysas.com

US Airways www.usairways.com

Virgin Atlantic www.virgin-atlantic.com
What are Service Charges/Gratuities?
Gratuities/Service Charge
On all our ships, it is customary to offer tips to staff members for their good service and personal attention. You can pre-pay your service charge as part of your booking and this will be shared among Dining Services Staff, Stateroom Attendants and Other Housekeeping Services Personnel. Beginning with all sailings commencing after 1st March 2013, if you have not pre-paid your tips/service charges, for your convenience, we will automatically add a $12.00 per guest per day* service charge to each guest's SeaPass account on a daily basis. Please note, we no longer provide vouchers for you to present to the staff at the end of the cruise to show you have paid your gratuities, but staff will be aware on the last evening which guests have already paid. A 15% gratuity is also automatically added to beverages, mini bar, spa & salon purchases on board. *For Grand Suites and above the daily charge is $14.25.

Please note, in the unlikely event that a guest on board, being charged the daily automatic gratuity does not receive satisfactory service, the guest may request to modify (increase, decrease or remove) the daily amount by visiting Guest Services during their cruise.

Further details can be found here
Where can I find information regarding safety on board Royal Caribbean ships?
For answers to questions such as “What is a muster drill?” and “Who regulates the cruise industry”, please click here for full information.
Can you provide the details of the alcohol beverage packages you offer onboard?

As an enhancement to Royal Caribbean's beverage programme, we are excited to offer some additional Beverage Package options, giving our guests a no-hassle way to enjoy an all-inclusive beverage experience during their cruise holiday for sailings of 4 nights or longer*. These packages are now available on all of our ships across the fleet.


Beverage packages are now available to book online via the 'Manage My Booking' link at the top of this page. The packages should be available once you are within 3 months of your sailing date. Please note, on sailings outside North America where the package will be available to guests aged 18-20, it will only be available to these guests to book once on board.


You can also buy the packages once you board

Make your holiday more relaxing and enjoyable by paying one set price for a wide variety of beverage choice


From 2014, we introduced 4 brand new packages to enhance your on board experience. The existing Classic and Premium packages were discontinued. The new packages are as follows



The Royal Replenish Package

$20 per guest / per day. Includes:

Premium Coffee
Premium Tea
Bottled Water: Sparkling (375ml) Still (500ml)
Fresh Squeezed Orange Juice
Non-Alcoholic Cocktails
Fountain Soda with souvenir cup


The Select Package

$40 per guest / per day. Includes:

Beer (Excluding Foster's Oil Cans and speciality beers)
Wines by the glass (up to $8 value in North America, $9 on international cruises)
Non-Alcoholic cocktails
Fountain Soda with souvenir cup
20% discount on bottles of wine


The Premium Package

$55 per guest / per day. Includes:

House and premium spirits/cocktails (up to $10 value in North America, $12 on international cruises)
Frozen Cocktails
Beer (Excluding Foster's Oil Cans and speciality beers)
Premium wines by the glass (up to $12 value in North America, $14 on international cruises)
Non-alcoholic cocktails
Still Bottled Water (500ml)
Fountain Soda with souvenir cup
20% discount on bottles of wine


The Ultimate Package

$65 per guest / per day. Includes:

Premium Coffee
Premium Tea
Bottled Water: Sparkling (375ml) Still (500ml)
Fresh Squeezed Orange Juice
House and premium spirits/cocktails (up to $10 value in North America, $12 on international cruises)
Frozen Cocktails
Beer (Excluding Foster's Oil Cans and speciality beers)
Premium wines by the glass (up to $12 value in North America, $14 on international cruises)
Non-alcoholic cocktails
Fountain Soda with souvenir cup
20% discount on bottles of wine


*The above daily prices are inclusive of gratuities. Exceptions may apply by specific sail dates due to local VAT reasons etc.

For full details of the packages and Frequently Asked Questions, please click here.


For new terms and conditions, please click here.



What are the passport & Visa requirements for my cruise?
Please see any of the following site sections
What is the minimum age for consuming alcohol onboard?
Our Company policy is that the minimum age for purchasing and consuming alcohol onboard the Royal fleet of ships is 21, however there are some exceptions.

For sailings departing from a port in Europe, Australia, New Zealand, South America and Asia, starting from the Spring of 2012, the minimum age will be reduced to 18. Guests aged 18 and over will not need to be sailing with their parent or legal guardian and there will be no requirement for a waiver to be signed. All guests will be expected to comply with our Company Guest Conduct Policy, which can be found at the Guest Relations desk once you board. Guests aged 18 and over will be able to to purchase beverage packages.

This change does not in any way impact our standard sailing age requirements for boarding a cruise, these will remain in place and can be found within our terms and conditions.

This policy is already in place onboard the Independence of the Seas,  commencing with it's sailing on 6th March 2012. This will apply up to and including it's transatlantic sailing back to Miami on 22nd November 2012.

For the rest of the Royal fleet, this new policy comes into effect on the first sailing from one of the countries where the exception is in place, that sets sail after 20th March 2012.

Please note, for any sailing which commences outside of the above stated areas, the minimum drinking age will remain at 21. So any ships departing from or calling at a port in North America it will definitely be 21.

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.


How can I get information on the ports I call at on my cruise?
You can find information about the ports we call at by visiting the link below:

www.royalcaribbean.com/findacruise/ports/group/home.do?componentTypeCategoryId=&pnav=2&snav=15

www.royalcaribbean.com/findacruise/ports/home.do


If you are looking for directions to the port, please use the link below, but please check the port address in your cruise e-docs to ensure it is the correct port and cruise terminal:

www.royalcaribbean.com/customersupport/faq/subject.do?faqSubjectName=Directions+to+the+Pier&faqSubjectId=331&faqType=faq
How will Royal Caribbean send my cruise documents?
Royal Caribbean now provides its tickets as an electronic document (e-doc). If you have made a booking through a travel agent, we will send the e-doc to them and they will then forward this to you, either by email or they can print it and provide you with a paper copy.

Our e-doc comes in two formats, the first is a link to the online version which you access through the internet and your web browser. This is a full colour version which has photos and links to the important sections on our website; to book shore excursions, speciality dining, online check-in etc. It has a great deal of information about what to do to prepare for your cruise, how things run onboard and details of our policies and the requirements for travel. We strongly recommend that this online version is viewed, so you can ensure that you are aware of any details or travel documents you need for your cruise.
 
The second version is a slimmed down copy, which comes as an Adobe Acrobat PDF file. This is text only and contains the essential items that you need for travel, so that if you want to have a paper ticket to travel, this is the version you can ask your travel agent to print for you or you can obtain it from our website yourself, following the instructions below.

Your cruise tickets can be released anything from 50 days prior to your sail date, but it can depend on all parts of the booking being correct, and if not then they may not release until nearer the cruise. When they are released, we inform your travel agent of this and they can then provide you with them.
 
If you have made your booking directly with us, when the tickets release we will inform you of this by email and at this point you can access both versions of the tickets on this website at www.royalcaribbean.co.uk/edocs

To log in to your booking you will need the following:

Surname of the first guest listed on the booking
Reservation ID (This can be found on your confirmation invoice and is a 4 to 7 digit number)
Ship name
Sail date

This is why it is important that we obtain your email address, so we can inform you that your tickets are ready. The easiest way to do this is to complete the online check-in, where you can provide your details. You can fill in as much information here as possible as soon as you make a booking, and any specific details you don’t have can be completed nearer the sail date. Click here to access our Online Check-In.
What is a flight locator and how do I find it?
If you have booked a flycruise package with us, where we are supplying the flights, then we can supply you with this info.

The flight locator is a reference number applicable to your flight booking.

There are two types of flight locator:

1. Carrier locator (If you have booked an RCCL fly/cruise this code may be printed on your invoice and is also known as the flight reference) – This reference is issued by your airline. Some airline websites allow you to use the locator to check in and manage your booking online.

2. Record locator – (If you have booked an RCCL fly/cruise this may be printed on your invoice and is also known as the system booking reference). This is a system generated reference and can be used to log into www.checkmytrip.com  Check my trip is a third party web based tool which can be used to give you details about your flight booking e.g., baggage allowance and terminal information.

In some circumstances, the carrier and record locator can be identical.
Can I pre-book my flight seats through Royal Caribbean International?
No, Royal Caribbean International are unable to pre book seats for your flights. Please request this directly through your airline. Please note, in some situations you may not be able to do this as your flight may be part of a block booking. We suggest you contact your airline for guidance.
When will I be given my flight details?
Your flight details will be sent to you within 14 days of your departure date. You will be sent an updated invoice containing your flight details. If you have booked through a Travel Agent, your final invoice will be sent to the agent who will distribute it to you.
How much will I have to pay to change a name on or cancel my flights booked through Royal Caribbean?
Please refer to sections 1.10 and 1.11 of the Royal Caribbean International booking conditions for further guidance on charges for amending or cancelling a booking or the flights attached to it. The booking conditions can be found in our brochure, or by clicking here.
In what circumstances will RCCL not be able to provide flight details?
The RCCL Air Operations team are unable to give out flight quotes and information if a reference number or cruise confirmation isn’t held. You can reserve a cruise option by contacting one of our Personal Cruise Specialists or a Travel Agent.

If you have an option reservation, the Air Operations Team can give you flight quotes and information regarding flights that are departing within 3 months. However these quotes are only valid for the length of the call and are subject to availability.
Can I bring alcohol or non-alcoholic beverages (from home or from a port) on board?
From 1st November 2012, guests are now allowed to bring 2 bottles of wine or champagne on board at embarkation, this is per stateroom, not per guest. These are for consumption in the stateroom. If a guest wishes to consume these in any dining venue or bar/lounge, there is a corkage fee of 25USD per bottle. No other drink than wine or champagne will be allowed.

Alcoholic beverages that are purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Security may inspect containers (water bottles, soft drinks bottles, mouthwash, luggage, etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies (over consume, supply alcohol to people aged under 21 (18 where our policy allows), demonstrate irresponsible behaviour or attempt to conceal alcoholic items at security and/or luggage check points or at any other time) may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.

Please Note: All guests must comply with TSA guidelines for transporting liquids through any airport they may transit to or from during their cruise holiday.
How can I order a gift for my cruise or someone else on a cruise?
You can order a gift from our varied selection to be delivered to your stateroom for your cruise, or a cruise that a friend or relative is taking. This must be done in advance of the cruise starting and you will need the reservation ID, ship name and sail date.

There are three ways to place an order from our Gifts selection:

    Online
    By phone on 0844-4725247
    Or you can download our PDF order form and fax it to 001-800-722-5810(US number)

However you want to place your order, make sure you visit the Gifts section of our website to see our selection.
When and how can I purchase Shore & Land excursions?
We offer shore excursions for you to enjoy in every port of call we visit, and often at the end of the cruise when you disembark, which will drop you at the airport or city centre when it is finished. Shore excursions can be available from a point 6 months before your sail date and can be pre-booked up until 4 days before your cruise. After this point, you must then wait until you board to book your tours. Sometimes the excursions are not available until nearer your cruise than 6 months, so we advise to check back at regular intervals.

We no longer send out details of the shore excursions in a booklet, but full details are available for viewing by going to this web page. From here you can download the brochure and log in to your reservation to book tours. You will find details of the tours themselves, the timings and pricing.

Please remember, the only way to see exactly what tours are available for your sailing, is by logging in to your reservation to view the tours online, or by downloading the brochure for your ship and sail date. If you simply browse by port, you may see details of tours which are not available on your sailing.

We offer child prices on some tours and the age limit for this is 12 and under. An infant aged 3 or younger is not charged for going on an excursion as long as they sit on a parent/guardian’s lap on any transport. Certain tours may have age, weight or height restrictions and these must be adhered to. Minors under the age of 18 must be accompanied by someone over 18 to take an excursion.

If you have mobility limitations, you will find that we do offer some tours for you. Each tour will state how strenuous it is, including details of walking distances, surfaces and if steps or inclines are involved. Most vehicles we use will take a collapsible wheelchair in the luggage compartment, so if you can board a coach you can still take this kind of tour, but please bear in mind whether your destination is suitable for wheelchairs.

If you have severe mobility limitations, we ask that you contact our Miami head office by email at shorexaccess@rccl.com where they will supply you with details of the tours available on your sailing. This must be done well in advance of your sailing and all tours are subject to availability.

Tour timings are from the ship and time arriving back to the ship, if planning on doing multiple tours in one day, we advise that a period of 45 minutes is left between the end of one tour and the start of another.

If you have pre-booked your tours, the tickets will be delivered to your stateroom on the day of boarding. When you board, you can also book excursions at the Explorations desk, or through your interactive stateroom television.
How do I request a Shore & Land Excursion brochure prior to my sailing?
We do not send out a separate printed Shore & Land Excursion brochure anymore.

Guests visiting our website can now download and print a Shore & Land Excursion brochure up to 6 months prior to sailing (where available). The Shore & Land Excursion brochure is in Adobe PDF format and can be selected only by specific ship and sail date. The brochure contains all details of the tours available for your sailing; description of tour, how strenuous, duration, prices and timings. It can be viewed online, saved to your computer or printed if desired.

Go here to see Shore and Land Excursions on offer for your cruise.

Simply enter the following information: Ship, Sail Date and Currency, and click on Download Brochure.

This is the only way in which you can see which tours are definitely offered on your sailing; If you use the browse function it may show tours available for your itinerary which are not necessarily on your sailing date.

Acrobat®Reader®is required in order to view the document. If you do not already have Acrobat Reader, a link for download is provided for your convenience.  Remember that your computer's javascript must be enabled in order to provide functionality on our website."
What are the dress codes on board?
There are three distinct types of evening on board: casual, smart casual and formal. Suggested guidelines for these nights are:
 Casual: Polo shirts and trousers for men, sundresses or trousers for women
 Smart Casual: Jacket and shirt for men, dresses or trouser suits for women
 Formal: Suits and ties or tuxedos for men, cocktail dresses for women

CruiseLength
Casual
SmartCasual
Formal
3 nights
2
0
1
4 nights3
0
1
5 nights3
1
1
6 nights3
1
2
7 nights4
1
2
8 nights4
2
2
9 nights5
2
2
10 nights6
2
2
11 nights7
2
2
12 nights*8
2
2*
13 nights9
2
2
14 nights8
3
3
15 nightsRemaining Casual
3
3

Note: *Some 12 night or longer European cruises may have three formal nights
The first and last night of your cruise are normally designated as casual dress. The first sea day after the day of departure is usually the first formal night.
Casual dining is available in the Windjammer every night of the cruise except the last. Your ship may also have other casual dining venues as well.

We appreciate your usual parental guidance and cooperation in adapting these easy guidelines for your children.
Is internet access available from the ship?

Yes, depending on the ship there are two options for staying connected while on board.

Wireless Internet Access (Wi-Fi)

The Mariner, Serenade, Enchantment, Brilliance, Legend, Grandeur, Rhapsody, Radiance, Splendour, Freedom, Liberty, Independence, Oasis and Allure of the Seas offer ship wide coverage, including staterooms.
 
Coverage on all other ships will be limited to designated "Hot Spots."

To use our Wi-Fi access, you'll need:
A laptop using the Windows operating system and also 802.11b Wireless networking capability (wifi enabled)
You should also be able to use a wifi enabled item such as a tablet (iPad, Blackberry Playbook etc) or Blackberry, iPhone or other smartphone.

Due to the nature of our maritime satellite Internet connection, applications such as VPN, Remote Access and VOIP (includingSkype®) are not supported and may or may not work.

The cost for Wi-fi access through your own device is:
The basic rate is USD 0.85 per minute* or choose from one of our pre-paid packages:
USD 24.95 for 38 minutes
USD 49.95 for 90 minutes
USD 99.95 for 202 minutes
USD 199.95 for 555 minutes
USD 399.95 for 1666 minutes

All prices are subject to change without notice.

The Internet Cafe/Workstation
These stations provide access to e-mail and the Internet, plus direct connections to favourite websites for stock market, sports and entertainment updates. You can also send virtual postcards while at sea, and in ports-of-call worldwide. If you don't have an e-mail account, you can also establish one on board. Prices as above.

 

*Please note, Oasis, Allure, Independence & Navigator of the Seas: Guests may choose from one of the following prepaid packages, as there is no per minute charge option:

 

Family Unlimited Package is $229.95 (2 devices)
Unlimited Package is $189.95
Daily Package is $59.90
Hourly Package is $29.95

What is an Onboard Expense Account? How do I pay for purchases onboard?
An Onboard Expense Account is the cashless system used for all on board purchases and services. Your SeaPass card acts as your onboard ID, stateroom/suite door key and your card to charge onboard purchases to.

The account may be set-up in advance through the online check-in process or at the pier when you check in. You can register either a credit card or set up a cash account.  We accept Visa, Mastercard, American Express, Optima, Discover and Diner's Card.

You may establish a master account and add guests from your stateroom or even another stateroom, to be authorised purchasers on your account. Alternatively, guests in the same stateroom may each register their own credit card to their account.

For each purchase made on board the ship you will receive a receipt at the point of sale.  A final statement will be delivered to your stateroom on the last night of your cruise holiday for your review. You can check your account through your interactive stateroom TV during your cruise. If you are travelling on consecutive cruises, your account will be settled at the end of each cruise.

Guests that set up an account with a credit card should verify the statement.  If all purchases are correct, they will automatically be charged to the credit card registered.

Guests with a cash account will need to settle their statement onboard before disembarking.  The ship will provide you with specific details when you set up the cash account. Guests are required to place a cash deposit when setting up their account onboard. You can also use Traveller's Cheques to set up a cash account. We do not currently accept pre-paid credit cards for onboard payment.
There is a daily spending limit set on cash accounts, dependant on cruise duration.

Holding Charges
Whilst you are onboard, your daily spend will be authorised at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorisations.
What is the Smoking Policy on board?
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain public areas of the ship as ""smoking areas"".

Smoking in public areas is only permitted in designated smoking sections which vary from ship to ship. Generally, smoking is permitted outdoors on only one side of the ship. To assist in locating areas where smoking is permitted, you will find visible signage posted within all smoking areas and ashtrays that are provided for your use. The location of all smoking venues can also be found in the daily Cruise Compass; or you may contact Guest Services once on board.

For your safety, smoking is not permitted inside any stateroom or on any private balconies. Smoking is not permitted in any dining venue, food outlet, theatre, hallway or corridor; nor in Central Park, The Boardwalk® or The Jogging Track on Oasis Class ships; nor in the H2O Zone on Oasis and Freedom Class ships. A USD 250 cleaning fee will be applied to the SeaPass account if smoking has occurred inside staterooms or on private balconies. Royal Caribbean International kindly asks all guests to please observe the non-smoking areas and to refrain from smoking pipes or cigars in any of the public areas. These requests are made to provide a comfortable shipboard environment for everyone. Guests who violate this smoking policy may be subject to further action pursuant to the ""Consequences Section"" of our Guest Conduct Policy.

Pipe and cigar smoking is only permitted within the outer decks and the Cigar lounge. (If no Cigar lounge exists on a particular ship, there will be a designated outside area allowing pipe and cigar smoking).

A guest must be at least 18 years of age to purchase, possess or use tobacco products onboard. Cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard.

At times, we may have to adjust our smoking policy to comply with the laws of a country we are sailing from. This information will be provided once you board.

Our new policy became effective for all sailings that departed on or after 1st January 2014

Please note, starting with all sailings which departed on or after 1st January 2014, our revised smoking policy is as below:

Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of all ships; with the exception of Oasis-class ships
that will allow smoking on the port side of the ships in the designated outside area.
 
To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. On Oasis-class, smoking is not permitted in Central Park or the Boardwalk neighborhoods.

Casino Royale allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino. There are select cruises departing from China that will not have a non-smoking area in the casino.

Onboard all interior public spaces are smoke free*. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track. Smoking is not permitted inside any stateroom or on any stateroom balcony. This applies to all stateroom categories onboard.

If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar & pipe tobacco is limited to designated outdoor areas and Cigar Bars**.

You must be at least 18 years of age to purchase, possess or use tobacco onboard. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Royal Caribbean International kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard. Guests who violate this smoking policy may be subject to further action pursuant to the "Consequences Section" of this Guest Conduct Policy.

Royal Caribbean updated the smoking policy July 2013 and the above policy is in enforcement on all ships with cruises departing on or after January 1, 2014.

*Mariner of the Seas and Voyager of the Seas offer one indoor smoking venue. Onboard Mariner of the Seas
guest can smoke at the Connoisseur Club located on Deck 5. Onboard Voyager of the Seas guest can smoke at
The Vault, nightclub, located on Deck 3.

**Cigar Bars on Royal Caribbean International are called the Connoisseur Club and are featured on the
Freedom Class and Voyager Class ships.

What if I can't access the Online Check-In or I am having problems completing it?
You will find the link to go to Online Check-in at the foot of our home page under the 'Already Booked' section.

To access Online Check-In for your booking you will need the following:
 
Your Royal Caribbean Reservation ID, which can be found on your confirmation invoice or by contacting your travel agent.
The surname of the guest listed first on your booking (please remember if you have a double barrelled surname we can not accept hyphens on our system, so please leave just a space between the two names).
The date that your ship sails (not the date you may leave the UK on a flight to take your cruise).
The name of your ship.

Once in the section, you will find a handy tutorial to help you complete the process, but we recommend you please open the below guide and use this to refer to in case you come across any problems.

If you are having trouble completing the Online Check-In and you can not find the answer in the guide below, you can call us on 0844-4932073 (UK). Please note that this number can only be used for technical problems with the Online Check-In process.

Online Check-In Guide Sept 11
What if I have any special requests with regard a disability, a medical condition or a dietary requirement?
We welcome guests with disabilities or special requirements based around a medical or dietary condition and work hard to assist them throughout their holiday. For details on how we can assist and how to contact us with your requirements please see below.

For further details on Special Services please follow the link here.
What are your policies about minimum age limits for sailing or having a stateroom?
Minimum Age for Sailing.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. However for transatlantic, transpacific, Hawaii, select South American and other cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/Cruisetour.
For the purposes of this policy, any cruise that has three or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour.

Please be aware that guests travelling with a young infant that does not meet this infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

Minimum Age to Occupy a Stateroom*
For sailings that depart a port in Europe, Asia, South America, New Zealand or Australia then no Guest younger than age eighteen (18) will be assigned to a stateroom unless accompanied in the same stateroom by an adult of eighteen (18) years old or older. A guest's age is established as their age upon the first day of sailing. Please note, that for sailings which depart from a port in the US or Canada, the above age limit is twenty-one (21).

This policy will be waived for an underage guest (minor) sailing with their parent(s) or official Legal Guardian, when the minor is in a stateroom which is directly next door or opposite the stateroom of the parent/Legal Guardian. Under this waiver, we can allow an equal number of unrelated minors in the same stateroom, so a child in the stateroom next door to their parent, can bring one friend/family member with them, two children could bring 2 friends/family members etc.

There are no exceptions to this policy, except for married couples aged 16 and above who are allowed to sail together in a stateroom without anyone over the age of 18/21 being required. Documentary proof of marriage will be required in advance.

Minors.

Royal Caribbean International takes the security and safety of its guests very seriously.  We consider a minor to be any guest under the age of 21 (18*), although for some rules we consider it to be 17 and under. Our 'Travelling with Minors' policy was incepted primarily to safeguard children and to ensure that the responsible adult with whom they are travelling has the appropriate authority and the legal right to do so throughout the duration of their cruise holiday with us.  The reasoning for this is two-fold:-

In the event that a child requires medical attention at any time during their cruise holiday, Royal Caribbean International needs to ensure that the responsible adult with whom the child is travelling has the legal right to authorise that any medical treatment be administered.

In the event that a child is travelling without their custodial parent/legal guardian, Royal Caribbean International needs to ensure that the child's custodial parent/legal guardian has authorised the responsible adult to take their child on holiday; particularly as in the majority of cases, this will be out of their primary country of residence.  This applies even when the responsible adult is a member of the child's extended family (i.e. Grandparents, Aunts, and Uncles etc.).
Additionally, when a child does not share the same surname as their custodial parent/legal guardian, Royal Caribbean International requires that the custodial parent/legal guardian produce legal documented evidence that the child is in their primary care; this includes, but is not limited to: birth, marriage, divorce, adoption certificates, local government authority, as appropriate.
These measures are in place to protect children and to ensure no child is taken on board a Royal Caribbean International vessel without the knowledge and consent of their custodial parent/legal guardian.  We want you to have a happy and healthy cruise holiday experience with us and this is just one of the ways we ensure this is possible.
 
What is a legal guardian?
In most cases, a legal guardian must be appointed by a court. There are some exceptions to this rule. Parents of a minor child are assumed to be the child's legal guardians, unless the court has taken parenting privileges away out of concern for the child's well-being. It is also possible for someone to designate a legal guardian in a will, as in the case of a single parent who specifies that an aunt will become the child's legal guardian in the event of the parent's death or incapacitation. We will only accept that a minor is travelling with an official legal guardian and this does not include a parent wishing to pass this power on to a friend or family member.

Guest aged 17 or under travelling without a Parent/Legal Guardian
An adult (Guest over 21(*18)) who is not the parent or legal guardian of a minor travelling with them must present an original legally affirmed or notarised letter at check-in. This letter is only required for guest’s aged 17 or younger as of the first day of the cruise. It must be signed by at least one of the minor's parents or their legal guardian and the adult taking the minor on the cruise. It must authorise the adult to take the minor on the specified cruise, sign applicable activity waivers, supervise the minor and give them the permission to authorise emergency medical treatment to be administered to the minor.

Please see below the attached template which can be used for all details required on the letter. This is required as per our terms and conditions. It must be signed by either a Notary, Commissioner for Oaths or a Solicitor for it to be suitable to take to the pier for boarding. It should show an official stamp or be on headed paper to show the authority of the party affirming the letter. Please note, the official affirming the letter may charge a fee, so please ensure that the details are correct at time of request. The letter can be checked for suitability by sending to our Guest Support Unit on 01932-820603(fax) or by email to guestsupport.uk@rccl.com.

Notarised Letter Template

Parent travelling with a child where surnames are different.
In the situation where a parent is travelling with their child, who is 17 years of age or younger on the first day of the cruise, where they do not have the same surname, then the parent must present proof of parentage which may include but is not limited to full birth certificates, marriage certificates or divorce papers etc. The documents should show the trail of any name changes which prove the guests are parent and child.

Please note: An individual's age on the date of sailing determines his or her status for the entire cruise holiday. Royal Caribbean International does not accept reservations for student groups. Please consult a travel agent for Royal Caribbean's group policies.
What is your flexible My Time Dining offering
My Time Dining

Just like dining at a favourite restaurant back home, our My Time Dining offering allows guests to enjoy the fine quality, ambiance and friendly service of dinner in our main dining room, while reserving their preferred seating times during their cruise holiday.

To ensure prompt seating, reservations for each evening are strongly encouraged and can be made pre-cruise or once guests board. Since demand for seating in the main dining room varies nightly, and can increase significantly following evening shows, it is recommended that guests reserve their preferred dinner times as early as possible, especially if done after boarding.

My Time Dining Daily Reservations:  Daily Reservations is an online reservation system for guests enrolled in the My Time Dining program. Through Daily Reservations, My Time Dining guests can make their preferred reservations in the main dining room for each night of the cruise themselves, as well as including other guests at their table.  Guests benefit from knowing that they have a reserved dining time and that the Dining Room is expecting them, and they can plan out the rest of their daily activities for their cruise!

Daily Reservations are now available on royalcaribbean.co.uk and can be accessed from the 'Book Cruise Add-Ons' link at the foot of the page. My Time Dining is subject to availability. As you may be served by a different wait team each evening, any guest wishing to take up My Time Dining must pre pay their service charge (gratuities) as part of their booking.

Reservations can be made anywhere from 3 months before sailing, up to 4 days prior to sailing, or once you arrive on board at the My Time Dining Reservations Desk

Reservations will be available between 6:00 pm and 9:30 pm, although these times can vary between our fleet, depending on where the ship is sailing. Availability of times will be shown when you try to book and some time slots may already be fully booked so please find the nearest suitable alternative.

Guests can choose to share their table with other guests, or just dine with their own party. Sharing preferences can not be guaranteed.  However, the maitre’d on the ship will make every effort to accommodate the guest’s sharing preference onboard.

Guests from other cruise reservations can be joined in the same dining reservation, subject to availability (Daily Reservations may only include parties of up to 10 guests when booking online).

Daily Reservations will be shown on the guest’s cruise calendar (once logged in to their booking on-line), along with any Shore Excursions and Specialty Dining reservations already booked.

My Family Time Dining

My Family Time Dining is a special program only available on Royal Caribbean ships in conjunction with the Adventure Ocean program. The main dining room offers My Family Time Dining with expedited dining and Adventure Ocean® pick-up service to keep the whole family happy and satisfied during meals.  With our expedited dining service, the family can enjoy dinner together, but kids (age 3 to 11) will be served their meals within 45 minutes, and their appetizers get served right away.

When the kids have finished dinner, parents can take their children to meet our Adventure Ocean® Youth Staff at the dining room entrance doors.  Our staff will escort the children directly to the Adventure Ocean® facilities for scheduled evening activities.  Then the parents can quickly return to their dining experience and enjoy a relaxing meal.

Must be registered in our complimentary Adventure Ocean® Youth program. Registration for Adventure Ocean® takes place onboard.

Must sign up for My Family Time Dining option in advance through their travel agent, our on-line booking & reservation service or once onboard, parents can sign up for this service in the Adventure Ocean® area.

The service starts on the second evening onboard. From then on guests can enjoy My Family Time Dining for the remainder of their cruise vacation or choose to use this service whenever they wish.

Only guests between the ages of 3 to 11 years old can participate in My Family Time Dining.

What electrical voltage is offered on board?
All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets. You can use standard UK electrical items onboard, but will need an adaptor to use the UK 3 pin plugs in either the 2 flat pin US socket or the 2 round pin Northern Europe socket, both of which we use in the staterooms. Adaptors are available in most high street electrical stores, supermarkets etc.

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